Title:  Assistant Community Mgr

Job Summary:

The Assistant Community Manager performs various community office tasks and procedures as directed by community management to assist in the achievement of occupancy goals, delinquency, and customer expectations. This jobholder will also assist with financial management, expense control, and support the sales process with the possibility of being asked to work non-traditional hours.

Duties/Responsibilities/Essential Functions:

The essential functions below describe the general requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

• Transcribes, formats, inputs, edits, retrieves, copies, and transmits text, data, and graphics to produce necessary documents and presentations.
• Stores and retrieves paper and electronic files in accordance with established Company procedures to ensure the timely access of information and records.
• Maintains all time sheets and records to ensure that employees are paid correctly and that all sick, vacation, and personal time off (PTO) is accurately tracked.
• Orders and verifies all receipts of supplies.
• Effectively troubleshoots or calls for maintenance to prevent further office and/or work disruption.
• Documents telephone conversations and visits to act upon or provide detailed information to the Sales Consultant (if applicable) and staff for follow through with potential or existing residents. 
• Utilizes automation and electronic data management tools to share information and monitor project status(es). 
• Occasionally may assume other activities and responsibilities as directed. 
• Greets and assists residents, answers calls, and provides requested information to facilitate sales and exceed resident and guest expectations. 
• Collaborates with the Community Manager (CM) to clarify, prioritize, manage, and resolve resident and guest concerns to provide superior service. 
• Assists in responding to community related emergencies and follows-up to ensure a resolution was met to build and retain positive relations.  
• Assists with the resident orientation process, annual resident emergency contact registration, and establishing or maintaining procedures.
• Implements operating policies that enhance the community's ability to achieve its set objectives.
• Complies with all federal, state, and local regulatory requirements to avoid discriminating against all residents, guests, vendors, and employees, and to protect the interest of the Company.
• Assists CM in determining any current rental delinquencies and/or guideline violations to compose, generate, and issue legal notices in a timely fashion for such violations (i.e., pets, pending eviction warnings, home site maintenance, parking & speeding ordinances, visitors, etc.). 
• Adheres to all office, maintenance, safety, security, and company policies, procedures, and standards to ensure all set safety and business objectives are met.
• Assists with coordinated resident events (i.e., holiday parties, summer picnics, Girl Scout/Boy Scout meetings) and mediums of communication (i.e., newsletters, coffee/hostess hours) reflective of residents’ preferences. 
• Communicates job openings available throughout the Company.
• Holds regular staff meetings within larger communities to inform and update employees about community trends, outstanding issues, and any Company concerns. 
• Contacts attorneys on behalf of the CM to pursue eviction after seven-day notice expires.
• Assists residents with resolution of utility company issues.
• Creates occupancy and delinquency reports from Manage America (MA) for CM review.  
• Answers questions, explains policies and procedures, shares information, and maintains open communication channels with employees and managers

Required Skills/Abilities/Knowledge:

• Must be proficient in all Microsoft Office applications as well as applications related to the specific position. 
• Ability to anticipate, evaluate, and respond to residents’ needs, concerns, and questions to meet or exceed expectations and emphasize residents’ and guests’ importance and value. 
• Outstanding problem-solving skills with a meticulous attention to detail to minimize delays or problems effectively under little or no supervision.
• The ability to work well under pressure and balance multiple priorities and assignments simultaneously when faced with controversial issues to meet pressing time demands. 
• Must have a strong focus on customer service, consistency, respect, and integrity to be able to keep resident and Company information confidential, consistent with Company values, and continuously demonstrative of sound business ethics. 
• The ability to think, work, and make effective, independent decisions based on sound, reasonable judgment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Must be adaptable and flexible and be able to motivate others energetically and empathetically.  
• Excellent time management skills.
• Must have a current, valid driver’s license from the state where the community is located before driving a company-owned vehicle or before driving his/her own vehicle on company business.
• Bilingual fluency is preferred, though not required. 
• Superior perseverance, work ethic, and tenacity when accomplishing tasks or objectives.
• Must have the ability and the desire to be a servant leader. 
• Must demonstrate engaging leadership, facilitation, and training skills to capture the attention of the audience and ensure content retention. 

Supervisory and Managerial Responsibility:

• Does not supervise or lead

Education and Experience:

• A high school diploma or equivalent is required. 
• Two to five years of experience in an office environment is preferred. 
• Data entry experience is preferred

Travel Requirements/Work Environment Conditions

• N/A

Physical Requirements

• Prolonged periods of sitting, using hands and fingers to handle or feel objects, (including using tools or controls customary to the position), standing, walking, kneeling, and reaching or lifting with hands and arms. Must be able to hear clearly (with or without the use of a hearing aid) and frequently lift and/or move up to 25 pounds. 
• Must be able to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus (with or without the use of glasses or contact lenses).